Microsoft Dynamics 365 for Customer Service
Earn customers for life
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Effortless customer service begins here
Engage with customers on any channel or device
Deliver effortless experiences on your customers’ terms, through any channel and on any device.
WATCH DEMO LEARN MOREDeliver fast, personalized service
Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.
WATCH DEMO LEARN MORELearn from every interaction
Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.
WATCH DEMO LEARN MOREInnovate with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
WATCH DEMO LEARN MOREPricing
Customer Engagement Plan
Includes Customer Service, Field Service, Project Service Automation, and Sales
Per user/month
Customers are transforming with Dynamics 365 for Customer Service
HP uses artificial intelligence to transform its customer support experience.
AccuWeather uses cloud services to safeguard lives and businesses.
City of Brampton transforms government services to better serve citizens.
Meet your specific business needs
Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Customer Service when you have unique business process or industry needs.
Explore pre-built solutions from Microsoft and our partners on AppSource
Live Assist for Dynamics 365 Powered by CaféX
CaféX
Dynamics 365
Transform customer experiences on Dynamics 365 with in-app text chat, co-browse, bots, and mobility.
Provance ITSM
Provance ITSM
Dynamics 365
IT Service Management powered by Microsoft Dynamics 365.
Five9 CTI | IVR | ACD | Dialer | Contact Center
Five9
Dynamics 365
Computer telephony integration (CTI) screen pop for Microsoft Dynamics 365
AvePoint Citizen Services
Avepoint Inc.
Web apps
Modernize incident and case management to better serve the constituents you support.
Health360 Engagement Center
Tribridge
Dynamics 365
Great Patient Relationships Start with Health360 Engagement Center.
Market momentum
Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.
2017 Global State of Customer Service Report: Customer expectations continue to rise. Find out what you can do to earn their loyalty.
Explore GDPR and how Dynamics 365 helps you comply with this European privacy law.
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and achieved a 234 percent return on investment in 5 months.
Creating Highly Engaged (and) Satisfied Clients.
